Delivery Policy
Last updated: 16 September 2026
At Kingsley Cap Co., every order ships free with full tracking. This policy explains how and when your order will reach you.
1. Where We Deliver
We currently deliver to addresses within the United Kingdom (England, Scotland, Wales and Northern Ireland).
We are unable to deliver to PO Boxes or BFPO addresses. Please provide a residential or business street address.
2. Shipping Costs
Standard tracked shipping is free on every order, with no minimum spend. There are no additional delivery charges at checkout.
3. Processing Time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are processed on the next business day.
During busy periods such as seasonal sales and the run-up to Christmas, processing may take slightly longer. We will contact you if your order is expected to be significantly delayed.
4. Delivery Time
Orders are dispatched from our international fulfilment centre. Once dispatched, delivery usually takes 4–12 business days.
| Stage | Estimated time |
|---|---|
| Processing | 1–3 business days |
| Delivery after dispatch | 4–12 business days |
| Total estimated time | 5–15 business days |
Delivery times are estimates and not guarantees. Delays caused by carriers, customs processing, severe weather or other events outside our control can occasionally extend delivery times.
5. Carriers
Your order is shipped with our tracked international shipping partners. Final delivery within the UK is handled by a local carrier, such as Royal Mail, Evri or DPD. The carrier used depends on your location and the size of your parcel.
6. Order Tracking
As soon as your order has been dispatched, you will receive an email with your tracking number.
You can follow your parcel at any time here: https://kingsley-caps.co/apps/parcelpanel
Please note that it can take 2–5 business days after dispatch for the first tracking updates to appear. This is normal while the parcel is handed over to the carrier.
7. Customs, Duties and Taxes
The price you see at checkout is the price you pay. You should not be asked to pay any import duties, customs fees or taxes on delivery.
If a carrier or courier ever asks you to pay a customs or delivery charge for a Kingsley Cap Co. order, please do not pay it. Contact us first at info@kingsley-caps.co and we will resolve it with the carrier directly.
Be aware of scam text messages and emails claiming a "customs fee" or "redelivery fee" is due. We and our carriers will never ask you to pay for an order through an unsolicited text message link.
8. Incorrect or Incomplete Addresses
Please check your shipping address carefully before completing your order. You are responsible for providing a complete and accurate delivery address.
- Address changes: If you notice a mistake, email us within 12 hours of placing your order. We can update the address as long as the order has not yet been dispatched.
- Undeliverable parcels: If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected from a collection point, we will contact you. We can re-ship the order once the correct address is confirmed (a re-shipping charge may apply), or issue store credit.
9. Delivery Confirmation
An order is considered delivered once the carrier's tracking shows it as delivered to the shipping address provided at checkout. This includes delivery to a safe place, a neighbour, a parcel locker or a collection point, where the carrier's delivery process allows.
If your tracking shows "delivered" but you cannot find your parcel, please:
- Check around your property, including porches, bins, sheds and any safe place.
- Ask neighbours and other members of your household.
- Check for a carrier card indicating a neighbour or collection point.
- Wait 1–2 business days, as parcels are sometimes marked delivered slightly early.
If your parcel still has not turned up, contact us within 14 days of the delivery date shown in the tracking. We will open an investigation with the carrier and help you find a solution.
10. Delayed or Lost Parcels
Please contact us if:
- your tracking has not updated for 10 business days, or
- your order has not arrived within 20 business days of dispatch.
We will open an investigation with the carrier, which can take up to 10 business days. If the parcel is confirmed lost in transit, we will send you a replacement free of charge or issue a full refund, whichever you prefer.
11. Damaged or Incorrect Items
If your order arrives damaged, or you receive the wrong item, please email us within 14 days of delivery with:
- your order number,
- clear photos of the item, and
- photos of the packaging and shipping label.
We will arrange a replacement or refund as quickly as possible. Please see our Return & Refund Policy for full details. This does not affect your statutory rights.
12. Contact Us
Have a question about your delivery? We are happy to help.
Email: info@kingsley-caps.co Customer service hours: Monday to Sunday, 9:00–17:00 (UK time)
Kingsley Cap Co. is operated by Joop Yellow Strategies LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.