Transactions Policy

Last updated: 16 September 2026

This policy explains how payments work at Kingsley Cap Co., how we keep your payment safe, and what to do if something goes wrong.

1. Accepted Payment Methods

  • Visa
  • Mastercard
  • American Express
  • Shop Pay
  • Apple Pay
  • Google Pay

2. Currency

All prices are shown and charged in pounds sterling (GBP). If your card is issued in another currency, your bank may apply its own conversion rate or fees. These are set by your bank and are outside our control.

3. Secure Payment Processing

All payments are processed through secure, encrypted checkout by payment providers that comply with the Payment Card Industry Data Security Standard (PCI-DSS). Your card details are encrypted and are never stored on our systems.

4. When You Are Charged

Your payment is taken when you place your order. You will receive an order confirmation email straight away.

5. Pricing and Taxes

All prices include applicable taxes. Shipping is free on every order. There are no hidden fees added at checkout.

6. How the Charge Appears on Your Statement

The charge will appear on your bank or card statement under the name Kingsley Cap Co., Joop Yellow Strategies LLC, or a reference from our payment processor. If you do not recognise a charge, please contact us before contacting your bank.

7. Authorisation Holds

In some cases, such as when an order is cancelled, a payment fails, or your card is being verified, a temporary authorisation hold may appear on your account.

This is not a completed charge. The hold is released automatically by your bank, usually within 3–7 business days, depending on your card provider. We are unable to speed up this process.

8. Discount Codes and Promotions

  • Only one discount code can be used per order, unless stated otherwise.
  • Discount codes cannot be applied after an order has been placed.
  • Discount codes have no cash value and cannot be exchanged for cash.
  • We may end or change promotions at any time. Changes do not affect orders already placed.

9. Order Verification and Fraud Prevention

To protect our customers, every order is screened for fraud.

  • We may contact you by email to verify your order details before dispatch.
  • If we cannot verify an order within 3 business days, we may cancel it and issue a full refund.
  • Orders with mismatched billing and shipping details, or other unusual activity, may be held for review.
  • We may refuse or cancel any order we reasonably suspect to be fraudulent, and we may report suspected fraud to payment providers and the relevant authorities.

10. Declined or Failed Payments

If your payment is declined, your order will not be placed. Please check your card details, available balance and billing address, or try a different payment method. If the problem continues, contact your bank.

11. Refunds

Refunds are always issued to your original payment method. Approved refunds are processed within 2–4 business days and can take a further 5–10 business days to appear, depending on your bank. See our Return & Refund Policy for details.

12. Chargebacks and Payment Disputes

Please contact us before opening a dispute with your bank or card provider. We reply to most messages within 24 hours, and nearly every issue can be resolved much faster than through a payment dispute, which can take 60–90 days.

If a chargeback or payment dispute is opened:

  • we will provide our payment provider with the relevant records, including order details, tracking information, delivery confirmation and our correspondence with you,
  • we will contest disputes for orders that have been delivered as confirmed by the carrier, or that have already been refunded,
  • while a dispute is open, we cannot issue a separate refund for the same order, to prevent double refunds,
  • we may decline future orders from customers who file chargebacks without contacting us first, or whose disputes are found to be unfounded.

This does not affect your rights under your card provider's terms or under consumer protection law.

13. Contact Us

Email: info@kingsley-caps.co Customer service hours: Monday to Sunday, 9:00–17:00 (UK time)

Kingsley Cap Co. is operated by Joop Yellow Strategies LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.