Return Refund Policy
ast updated: 16 September 2026
We want you to be completely happy with your cap. If it isn't right for you, you can return it within 14 days for a full refund.
At a glance
- 14 days to return, from the day you receive your order
- Full refund to your original payment method
- Store credit available if you prefer
- Returned items are handled through our Give Back Box programme
1. Your Right to Return
You can return any item within 14 days of receiving your order, for any reason. This is in line with your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To use this right, let us know within 14 days of delivery. You then have a further 14 days from the date you tell us to send the item back.
2. Condition of Returned Items
To receive a full refund, items should be returned:
- unworn, other than trying them on as you would in a shop,
- clean, undamaged and free from odours, pet hair and make-up marks,
- with all original tags, labels and packaging where possible.
If an item has been handled or worn beyond what is needed to check its fit and style, we may reduce the refund to reflect the loss in value.
3. How to Return an Item
Step 1: Contact us. Email info@kingsley-caps.co with your order number and the item(s) you would like to return.
Step 2: Receive your instructions. We will confirm your return and send you the return instructions, usually within 24 hours.
Step 3: Send it back. Pack the item securely and send it to the return address below. We recommend using a tracked postage service and keeping your proof of postage until your refund is processed.
Return address: Kingsley Cap Co. Returns c/o Give Back Box Coalville LE67 3FA United Kingdom
Please only send returns to this address. Parcels sent to our registered office or to our fulfilment centre cannot be processed and may be lost.
4. Our Give Back Box Programme
We work with Give Back Box so that returned items that cannot be put back into stock are passed on for charitable reuse, rather than going to waste. Your return helps keep good caps in use.
5. Return Postage Costs
- Change of mind returns: You are responsible for the cost of return postage.
- Faulty, damaged or incorrect items: We cover the return postage. We will either provide a prepaid return label or reimburse your reasonable tracked postage costs.
6. Refunds
Once your return arrives, we will inspect it and email you to confirm.
- Approved refunds are processed within 2–4 business days to your original payment method.
- It can then take 5–10 business days for the refund to appear in your account, depending on your bank or card provider.
In every case, we will issue your refund within 14 days of receiving the returned item, or of receiving proof that you have sent it back, whichever is earlier.
7. Store Credit Option
Prefer to shop again? Instead of a refund, you can choose store credit for the full value of your return. Store credit is issued as a digital gift card on the day your return is approved and is valid for 12 months.
Store credit is always optional. If you would rather have a refund, we will refund you.
8. Exchanges
We do not offer direct exchanges. If you would like a different style, colour or size, please return the original item for a refund and place a new order. To make sure you don't miss out on your preferred item, we recommend placing the new order straight away.
9. Faulty, Damaged or Incorrect Items
If your item arrives faulty or damaged, or you receive the wrong item, please email us within 14 days of delivery with your order number and clear photos of the item and its packaging. Reporting quickly allows us to resolve the issue with the carrier and send your replacement sooner.
We will offer a free replacement or a full refund. In some cases, we may not need you to send the item back.
This does not affect your statutory rights under the Consumer Rights Act 2015.
10. Partial Returns and Discounts
If your order used a discount code or a multi-item offer (such as "buy 2, save 20%") and you return only part of the order, your refund will be recalculated. The items you keep will be charged at the price that applies without the offer, and the difference will be deducted from your refund. Your refund will never exceed the amount you paid.
11. Items That Cannot Be Returned
- Gift cards and store credit
- Items returned more than 14 days after you told us you wished to return them
- Items not purchased from kingsley-caps.co
12. Order Cancellations
You can cancel your order free of charge within 12 hours of placing it, as long as it has not yet been dispatched. Email info@kingsley-caps.co with your order number and we will issue a full refund. There is no cancellation fee.
Once your order has been dispatched, it can no longer be cancelled, but you can still return it using the process above.
13. Late or Missing Refunds
If you have not received your refund within the timeframes above:
- Check your bank or card account again.
- Contact your bank or card provider, as processing times vary.
- If you still cannot see it, email us at info@kingsley-caps.co and we will send you the refund details.
14. Please Contact Us First
If there is any problem with your order, please get in touch with us before contacting your bank or payment provider. Most issues are resolved within 48 hours, which is far quicker than a payment dispute.
15. Contact Us
Email: info@kingsley-caps.co Customer service hours: Monday to Sunday, 9:00–17:00 (UK time)
Kingsley Cap Co. is operated by Joop Yellow Strategies LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.