Dispute Resolution

Dispute Resolution

We want every order to end well. If something has gone wrong with your order, please contact us first. We resolve most issues within 48 hours, which is much faster than a bank or card dispute.

Step 1: Contact us
Email info@kingsley-caps.co with your order number and a short description of the issue. Photos help if an item is damaged, faulty or incorrect. We reply within 24 hours, Monday to Sunday, 9:00–17:00 (UK time).

Step 2: We investigate
Depending on the issue, we will check tracking with the carrier, review your photos, or confirm the details of your return.

Step 3: We resolve it
- Lost or undelivered parcel: a free replacement or a full refund, whichever you prefer.
- Damaged, faulty or incorrect item: a free replacement or a full refund, with return postage covered by us.
- Change of mind: a refund under our Return & Refund Policy, within 14 days of receiving the item back.
- Refund not received: we send you the refund confirmation and transaction details.

Step 4: Still not resolved?
If you are not satisfied with our answer, reply to our email and ask for escalation. Your case will be reviewed again within 5 business days. Nothing on this page affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015, or your right to contact your card provider.

Related policies:
Return & Refund Policy: https://kingsley-caps.co/pages/return-refund-policy
Delivery Policy: https://kingsley-caps.co/pages/delivery-policy
Terms of Service: https://kingsley-caps.co/pages/terms-of-service

Kingsley Cap Co. is operated by Joop Yellow Strategies LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.